Refund policy
Thank you for shopping with BerrySmartByMelissa.
All products sold by BerrySmartByMelissa are digital products only. No physical items will be shipped.
Due to the nature of digital products, all sales are considered final once the files have been accessed, downloaded, or delivered.
We are unable to offer refunds or exchanges for digital downloads if:
- You have downloaded or accessed your files
- You have changed your mind after purchase
- You purchased the wrong item or selected the wrong design
However, your satisfaction is important to us. If you experience any issues with your download, receive an incorrect file, or need assistance accessing your purchase, please contact us and we will be happy to help resolve the issue.
Please ensure you check the product description carefully before purchasing, including:
- Product details
- Included files
- Size options
- Editable Canva information (where applicable)
If you have any questions before purchasing, please contact us at: